Is KAP a competent and reliable company? A customer’s view ...
The deadly Christmas 2022 Blizzard gave KAP another moment to shine ... and once again showed what they are really made of.
I switched my 2022-23 snow plowing contract to them because they did a superb job on a major landscaping upgrade they did for me last spring. Boy, am I glad I did! Especially when I saw the insufficient and sloppy job many of my neighbors’ plowers did, and when I watched other neighbors struggle with their snow blowers! I also heard about other neighborhoods, close by, where some people’s contracted plowing service company failed to show up, and didn’t even bother to call them. And others who did call and verbally cancel their contracted services at the height of the storm. Can you imagine?!
I was never left snow bound. KAP came to plow throughly when it was safe to do so.
As a business owner myself, I am continuously impressed with how seriously they take their employees health and safety. A key factor in their success.
I also see 3 other things that enable KAP to consistently deliver and never disappoint. These things hold them in good stead, day-to-day, and especially in an extraordinary or crisis situation like the Christmas storm.
They have:
- intelligent, well-trained, motivated crew members
- first-class equipment - trucks and tools that are well maintained and fit-for-purpose (their trucks
have both front and rear blades to push and pull snow) where many competitors don’t
- an impressive business philosophy which I see in action every time I interact with them.
In short,it is: Success = Communication = Success. They really listen, explain things clearly and transparently and give options. They never have overpromised and failed to deliver. They always have offered good solutions, and never have been defensive, when I have given them feedback when the inevitable, occasional hiccup has occurred. They always get back to me when they say they will. How excellent and rare is that these days? Their technical know-how coupled with how they take responsibility to maintain a positive and enjoyable relationship with me is exceptional. In everything they do they seem to want to earn their customers’ trust and respect ... they certainly have achieved that with me.
Sir W. Churchill once said, “Success always demands a greater effort” - that was evident with KAP during the Blizzard.
Thank you, Kyle, Keith and crew for the quality of your work, giving me peace of mind, and feeling sincerely cared for ...
When can I sign the contract for 2024?

"BLIZZARD OF 2022"
Wow, Wow, Wow!!! During the blizzard, my 80 foot long driveway had tons of snow and 4-5 foot drifts. My regular snowplow service said they would not be able to clear snow with their fleet of trucks. I called Kyle (K.A.P) and even after plowing all day/night, he said he would try to clear us out. On 12/27/22, K.A.P came to the rescue!! Kyle worked on the drive over an hour and cleared snow n drifts 4 - 5 feet high!! They truly care about helping people and their customers. Above and beyond does not even describe all the effort that was put forth in the worst conditions to help us and get driveway cleared. Many thanks go out to K.A.P. for amazing service and truly caring about helping their customers especially in times of need!!! 

"BLIZZARD OF 2022"
Hi Kyle,
We would like to thank you for going the extra distance in doing our plowing during the recent blizzard. The fact that you kept in touch with us and let us know the status on when you would be able to dig us out made us feel comfortable that help was on the way.

"BLIZZARD OF 2022"
During the blizzard of Xmas 2022, we were snowed in with big drifts in our driveway. In addition the streets did not get plowed very well. Not only did our driveway get plowed but also half the street. Thanks for giving us the ability to get out when we really needed to.

"BLIZZARD OF 2022"
Kudos and thank you to KAP Landscaping & Snowplowing, our snow plowers, for coming through and taking care of our driveway! Its wonderful to have a service you can trust and rely on! Even after a crazy blizzard! We really appreciate your guys for coming this evening. THANK YOU!

"BLIZZARD OF 2022"
After a typo mistake on the snowplowing route on KAP end was figured out, Keith promised me they’d be back Tuesday night to plow me out. When I woke up Wednesday morning, I couldn’t believe my eyes 👀. The 6-7’ snow drifts that were in my driveway were gone! They even shoveled my front and back walkways too. I then contacted Keith cause I expected to pay more for the service that was just provided cause this was well out of the scope of the contract I signed with them. To my surprise when I spoke to Keith, he said there be no additional charge !!! Keith and Kyle run an amazing family owned company.

"BLIZZARD OF 2022"
Our snow angels 👼 arrived and I couldn’t believe what they did?? We had a 5’ walk of snow across our entire driveway and I thought we never get out. Keith, the owner of company, told me not to worry! 30 minutes later our driveway was open and my husband could now get to the hospital and help his patients. My advice to others, when you find a reliable and dependable snowplowing company??? There worth more the gold.

"BLIZZARD OF 2022"
During the height of the blizzard 🥶 I contacted KAP LANDSCAPING just to see what progress they’ve made getting people plowed out” I spoke with Kyle, who was very nice and informed me they are doing the best they can. I explained to him that I need to get my son to his chemotherapy treatment by this time on this day. KAP delivered huge and our driveway was open and we got to our appointment on time! THANK YOU to KAP LANDSCAPING.

"BLIZZARD OF 2022"
Waited 6 years to find a snowplowing company like KAP LANDSCAPING!! Dependable and reliable … they actually answer their phones and you speak to the owners of the company.

"BLIZZARD OF 2022"
I am impressed! I know you were working under a travel ban so I was thrilled when your crew plowed my driveway this afternoon. They never are able to get right up to the garage door and since I had a 5 foot snowdrift up against the door, I just went out to clear it. What did my eyes behold? They had cleared it right up to the door. I didn't even have to lift my shovel! I am genuinely impressed! Thank you very much!

"BLIZZARD OF 2022"
During the worst blizzard with blinding wind and snow, K.A.P. spent over an hour pushing heavy, packed snow out of our driveway!
While other neighbors were trapped in their homes for days, we were able to come and go as we needed-within hours.
They even came back a few days later to clean up.
We couldn’t be happier with the level of service and highly recommend switching to K.A.P.!

“BLIZZARD OF 2022”
Kudos to the K.A.P. team for an excellent job clearing our driveway after the Christmas Blizzard! Your plow made multiple visits, facing the challenge of working around six vehicles (from family home for Christmas) amid snow drifts and an icy underlayer.
“Later, while we were digging out our cars, Kyle continued to go above and beyond—-coordinating with us to return again to clear the rest of the driveway as soon as we were able to move the cars from where they were parked.”
Super responsive and accommodating. Highly recommend!

Hi
My name is Lisa Buchnowski and I live on St. Boniface Road in Cheektowaga. One of your trucks was plowing a neighbors house and saw my two teenagers out shoveling the end of my driveway. I had to get our Cat to a urgent Vet appointment and didn't have a lot of time. So the kids started to get to work. The truck across the street decided to give them a little "hand".
I just wanted to say how much I greatly appreciate it. I am a single mom of two teenagers. I cleared the end of the driveway out myself twice yesterday but clearly the plows came by again over night. We would have never been able to get it done as quickly without your help.
We noticed the Autism ribbon on your door. My son is Autistic which made me want to reach out even more to just let you know how much you rock!
Thank you again!

Keith,
Please thank your crew who plowed and shoveled my driveway yesterday on MLK day 2022. They looked cold and tired but kept on working and did a great job. Give them an extra cup of coffee and a BIG Thank YOU.

OH MY GOSH!! I just got up from a nap and saw the driveway and checked my email right away. This is a miracle for me!!! Thank you so much! I can't thank you enough!!!! But I have to pay you something!!!!!
No joke- I think it's time to go in today too!!! Timing couldn't be better!!!!
Thank you so very much. I'm all alone here and this is a lifesaver. Truly. I can't express my gratitude enough!!!!!!

You guys are amazing!! Looks great and your team was so friendly!! You were truly great to work with.

Hi Guys!
I just wanted to tell you how thrilled I am with your teams’ work. They went above and beyond and did beautiful work!! The area behind the waterfall looks amazing!!! The beds are pristine. I know sometimes we don’t hear enough of the times we do well in our jobs and just get the complaints- so I wanted to make sure you knew how pleased I am. Thank you to you and your staff!

Dude! They came out today and holy sh*t! It looks incredible - I love it and I'm so glad to have you guys. It looks like the lawn was even rolled a bit. So happy - thank you!

Thank you so much for the great job you did on my "new lawn" in my little yard!! It looks great and I will be vigilant with the watering. Have a safe weekend and thank you again.

Hi Keith & Kyle,
I live at 23 Park Place in Cheektowaga and I just want to thank you for the outstanding job you are doing with our driveway, steps and sidewalk. I am so pleased. You guys are great.

Hi Keith!
I came home expecting to finish raking my yard this afternoon. To my surprise, I saw a huge mound of leaves at the side of the road and a beautifully manicured lawn!
Thank you so very much for all your fussing. You make my house look so nice. I get a lot of compliments of your work!
Have a great and safe winter, and a Merry Christmas and Happy New Year with family and friends.

Sir,
Please be advised that I sold my property, 42 Thruway Court Cheektowaga 14225, on 11 August 2017. I am canceling your service due to this sale. Your service is outstanding, and I have never had an issue with your lawn care service or professionalism. Thank you for the years you took care of my parent's and my lawn.
Good luck and take care.

Dear Keith and Kyle, We want to thank you for all your excellent and efficient work to keep us from having the neighbors do an intervention on us. Whenever, I ask you a question or to do something for us, you are so courteous and helpful. Your mother raised you well!

Your crew were gentlemen and we are thrilled / psyched with the outcome! You did a great Job!

Hi Guys, I can not even begin to tell you how happy I am with the results here! Thank you guys so much for your professionalism- for your help in this process- and for making my yard look beautiful. I'm sure you already know- but Alan is a rock star in our books and has been wonderful walking us through watering and taking care of things here. We will be recommending you for years to come! Thank you beyond words!

Keith,
I can't say thank you enough for such a stunning completed project. We sit out front now and just admire the look of it. I just love it! Thanks so much for putting up with my pickiness too. I love all the ideas that everyone added. We have received so many compliments. I wouldn't change a thing it's just gorgeous.

Hi Keith,
Let me start by wishing you a Happy New Year & I hope you had a good holiday! My mom, Elsie Allyn, at 81 Greenleaf, wanted me to let you know how happy / satisfied she is with your plow / shoveling service, especially the shoveling including around her garbage totes!! I believe you are the 4th plow service she has contracted with in the last 5/6 year & definitely are the best! In the past she paid extra for shoveling steps / walks & would be lucky if they got done 2 or 3 times entire season. So glad she decided to go with you, as I felt you were the most reputable. Oh my mom did want to know if you are the one plowing her or someone else?

Hi, Hope you and your family had a great July 4th. Wanted to let you know that I will no longer be needing your services for 162 Bright Street. I appreciate all that you have done while I've been here. You guys are by far the greatest company I've dealt with in the Buffalo area. Thanks again for everything.

You guys are awesome! Even my BF who is the pickiest person in the world, always comments positively on the job you do - especially the edging! You did great snow removal for me all winter, and now you are doing a great job with my lawn. It is so nice to be a single woman who can have complete faith in the people she hires for these jobs. It doesn't happen often, but when it does, it is GREATLY appreciated! Thank you!

KAP,
I just want to personally thank you for plowing my moms driveway, approach & shoveling her steps this past Mon., 2/23 (her 89th birthday) when her plow driver yet again failed to show up. I can count on one hand the number of times he has plowed her driveway this season. Anyway, your quick response and wonderful customer service enabled my mom to enjoy an evening out with her family. Also, thank you so much for not charging her. Again thank you and I know my mom will be contacting you in September for plow service next year.

I want to express my sincere gratitude to you and your team for the extraordinary effort in clearing my driveway on 11/21/2014

Fantastic job!!! No mess on the sidewalk, grass etc. It looks great!!

KAP,
Have been raving about you to everyone...you guys really did a great job and we are VERY happy...and for my husband to like the work of others that he thinks he can do himself, but can't....or won't....that is really something! We will recommend you to others for sure. Thanks again! I might call you for some other work next year...stay tuned..